SHIPPING / DELIVERY
HOW LONG WILL IT TAKE TO GET MY ORDER?
It depends on where your order is traveling to. Orders processed will take an average 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
DOES DRTYCWBY SHIP OVERSEAS?
Yes, we will ship to all Military APO/FPO addresses. We also ship to Canada.
CAN I PICK UP MY ORDER IN PERSON?
Currently we do not offer in-person pickup for any online DRTYCWBY orders due to the shipping structure we are currently using. We ship all orders from our Warehouse located in North Georgia. However once you receive your order, you may return or exchange any products here.
WHERE DOES DIRTY COWBOY MFG SHIP FROM?
We are headquartered out of North Georgia, where we design, produce and ship all orders.
HOW DO CUSTOMERS GET FREE SHIPPING?
We offer free Ground Shipping on all orders over $50 and all orders under $10.
*Not applied to addressees in AK and HI
DO YOU DROP SHIP FROM A RANDOM WAREHOUSE?
No drop shipping here. We are proud to be with your product start to finish until it leaves our warehouse with the package carrier.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
At Dirty Cowboy Mfg., we accept returns within 30 days of purchase as long as the items are in their original condition and have all tags attached. Refunds are issued to the original payment method. Unfortunately, we cannot accept returns on clearance, last call items, or gift cards. For a smooth return process and to start a return, visit our Returns & Exchanges portal HERE.
All returns has a 5% restocking fee applied during the refund process.
CAN I EXCHANGE MY ORDER ONLINE?
Write content to answer to common questions your customers may have about your products, shipping policies..
ARE ITEMS BOUGHT THAT WERE ON CLEARANCE RETURNABLE?
No, all clearance and last call items are final sale and cannot be returned. If you have any questions about these products, please contact us at customerservice@dirtycowboymfg.com. We’re here to assist you!
MY ORDER IS OUT OF RETURN POLICY TIMING. NOW WHAT?
Once your order is outside the return policy window, we're unable to accept it back. If you have any questions or need further assistance, feel free to reach out to us at customerserivce@dirtycowboymfg.com. We're here to help!
ACCOUNTS
HOW CAN I MAKE AN ACCOUNT?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
IS IT A REQUIREMENT TO HAVE AN ACCOUNT TO PLACE AN ORDER ON DIRTY COWBOY MFG?
No need to have an account to order from Dirty Cowboy, but if you want to keep tabs on your past orders and details, setting up an account could be handy. Already made a purchase and thinking about creating an account? Need a hand? Just shoot us an email at customerservice@dirtycowboymfg.com.
Interested in getting the latest updates and offers straight to your inbox or phone? Sign up for our emails and texts here!
ORDERS
HOW DO I CHANGE MY ORDER IF IT IS ALREADY PLACED?
At Dirty Cowboy Mfg., we're pretty quick on the draw—once you place an order, it's locked and loaded, which means we can’t make changes. While we don't offer free returns, we're committed to making sure you love what you get. If you need to return something, check out our Return Policy HERE for all the details.
Got a question? Our Customer Experience team is ready to lend a hand. Email us at customerservice@dirtycowboymfg.com for help! We’re available Monday through Friday from 8 AM to 4 PM ET.
WHAT IS THE AVERAGE TIME TO GET AN ORDER?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
DO YOU OFFER GIFT CARDS?
Yes! Please visit our Gift card page to purchase a gift card.
DO YOU TAKE ORDERS OVER THE PHONE?
We currently do not take orders on the phone. We only take orders via online orders. If you need help to place an order however our team will gladly help. Please reach out to us at customerservice@dirtycowboymfg.com